Careers
Job Description:
As an IT Tech Support Specialist at YouZee Technologies, you will be responsible for providing technical assistance and support to end-users. You will address hardware and software issues, troubleshoot problems, and ensure that IT systems run smoothly. Your role is crucial in maintaining the productivity and efficiency of our team.
Key Responsibilities:
- Provide first-level support for IT-related issues via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network problems.
- Install, configure, and maintain computer systems, software, printers, and other peripherals.
- Assist in the setup and maintenance of user accounts, permissions, and passwords.
- Monitor and respond promptly to service requests and incidents.
- Document and track issues using a ticketing system.
- Conduct regular maintenance and updates to ensure system security and performance.
- Collaborate with other IT team members to implement new technologies and solutions.
- Provide training and support to end-users on IT systems and applications.
- Assist in the management of IT assets and inventory.
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in IT support or a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with network protocols and troubleshooting.
- Experience with common office software and tools (e.g., Microsoft Office, Google Workspace).
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Customer-service oriented with a friendly and professional demeanor.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Experience with cloud services (e.g., AWS, Azure) and virtualization technologies.
- Knowledge of cybersecurity best practices.
- Familiarity with ITIL or other IT service management frameworks.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Access to the latest technologies and tools.
- Job Description:
As a Network Engineer at YouZee Technologies, you will design, implement, and manage our network infrastructure. Your primary responsibility is to ensure the stability, integrity, and efficient operation of the network systems that support core organizational functions.
Key Responsibilities:
- Design, deploy, and maintain network infrastructure including routers, switches, firewalls, and wireless systems.
- Monitor network performance to ensure system availability and reliability.
- Configure and maintain network security measures, including VPNs, firewalls, and intrusion detection/prevention systems.
- Perform network troubleshooting to diagnose and resolve hardware, software, and other network and system issues.
- Conduct network capacity planning and performance analysis.
- Implement and maintain disaster recovery plans for network systems.
- Develop and document network design standards and operational procedures.
- Collaborate with other IT staff and third-party vendors to ensure network efficiency and security.
- Provide network support and troubleshooting for end-users and other IT staff.
- Stay updated on the latest networking technologies and trends.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience as a Network Engineer or in a similar role.
- Strong knowledge of networking protocols (e.g., IP, BGP, OSPF, EIGRP) and technologies.
- Experience with network security concepts and tools.
- Familiarity with monitoring tools and network diagnostic utilities.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Ability to manage multiple tasks and projects simultaneously.
- Certifications such as CCNA, CCNP, CompTIA Network+, or similar.
- Experience with cloud networking (e.g., AWS, Azure).
- Knowledge of scripting languages (e.g., Python, Bash) for network automation.
- Familiarity with network virtualization and SDN technologies.
- Understanding of ITIL or other IT service management frameworks.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Access to the latest networking technologies and tools.
- Job Description:
As a System Administrator at YouZee Technologies, you will be responsible for managing, maintaining, and supporting our company's IT infrastructure. This includes servers, networks, and various systems that ensure the smooth operation of our technology environment.
Key Responsibilities:
- Install, configure, and maintain server hardware, software, and network components.
- Monitor system performance and ensure the reliability and availability of IT services.
- Perform regular backups and disaster recovery operations.
- Manage user accounts, permissions, and access rights in Active Directory.
- Maintain security protocols, including antivirus, firewall, and intrusion detection systems.
- Troubleshoot and resolve hardware and software issues.
- Automate routine tasks and enhance system efficiency through scripting.
- Document system configurations, procedures, and changes.
- Collaborate with other IT staff to plan and implement IT projects.
- Provide technical support and training to end-users.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience as a System Administrator or similar role.
- Strong knowledge of Windows and Linux operating systems.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
- Experience with network protocols and services (e.g., DNS, DHCP, SMTP, FTP).
- Proficiency in scripting languages (e.g., PowerShell, Bash).
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong organizational skills and attention to detail.
- Certifications such as CompTIA Server+, Microsoft Certified Systems Administrator (MCSA), or Red Hat Certified System Administrator (RHCSA).
- Experience with cloud services (e.g., AWS, Azure) and hybrid environments.
- Knowledge of ITIL or other IT service management frameworks.
- Familiarity with configuration management tools (e.g., Ansible, Puppet, Chef).
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Access to the latest technologies and tools.
Job Features
| Job Category | Developer |