Remote Hands
Global Remote Hands Capabilities
YouZee Technologies’ Remote Hands services offer you on-demand, global technical support for on-site IT tasks—wherever and whenever you need it. Our “pay-as-you-go” model for remote hands IT support means you don’t have to send your own staff to remote locations for routine tasks. Whether you require a basic or comprehensive remote hands solution, our technicians are ready to assist
Key Benefits of Remote Hands IT Support
Our services are ideal for businesses with distributed data centers or colocation facilities, offering a reliable solution to maintain uptime and reduce operational costs. Here’s what you can expect from our Remote Hands services:
On-Demand
Support
We provide rapid response times to ensure your IT infrastructure stays operational. Our technicians are ready to deploy to your location as soon as you need them.
Skilled Technicians
Our technicians are highly trained and experienced in a variety of IT tasks, including hardware installation, troubleshooting, cable management, equipment replacement, and more.
Global Reach
With a presence in multiple regions, we can support your IT needs no matter where your operations are located. This broad coverage allows you to manage global IT infrastructure with ease.
Flexible Service Levels
We offer various levels of support tailored to your specific requirements. Whether you need basic remote hands for simple tasks or more complex assistance, we have a solution to match your needs.
Key Features
- Escorting a vendor with in the facility
- Asset Reboot
- Site Audits
- Asset Tagging
- Unpacking systems following shipment/deliver
- Documenting asset serial numbers and key information
- Media Loads and Daily Tape Handling Services
- Performing visual equipment checks and scheduled data center walkthrough
- Plugging in a console port for remote management
- Physically relocating (i.e. moving) an asset within the same data center
- Cabling assets (power, network, ILO, etc.)
- Performing visual inspection of devices to assess equipment status
- Plugging in a console port for remote management
What’s Included with Our Remote Hands
Included Features:
A variety of service level options can be selected at the time of request. Usage-based pricing model. Streamlined dispatch management and escalation processes. Centralized “YouZee Portal” for real-time status tracking and reporting. Comprehensive annual review of service activities.
Optional Features:
Service Delivery Manager assigned to your account Quarterly or Monthly Service Activity Review